Privacy Policy

Your privacy is important to us.

It is Besty.ai's policy to respect your privacy and comply with all applicable laws and regulations regarding the personal information we may collect about you, including through our Web site, www.besty.ai any other subdomains and other sites we own and operate.

"Personal information" means any information about you that can be used to identify you, this includes information about you as a person (including but not limited to: name, address, and date of birth), your devices, payment details, and even how you use a website or online service.

In the event that our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies.

After following a link to third-party content, you should read the privacy information posted by those sites and services about how they collect and use personal information.

This Privacy Policy does not apply to your activities after you leave our site.

This policy is effective as of 30/03/2023.

Last updated: 02.05.2023.

Information gathered

The information collected falls into two categories: information "voluntarily provided" and information "automatically collected."

"Voluntarily provided" information refers to any information you knowingly and actively provide to us when you use or participate in any of our services and promotions.

"Automatically collected" information refers to all information automatically sent by your devices while accessing our products and services.

Log data

When you visit our website, our servers may automatically record standard data provided by your web browser. This data may include the device's Internet Protocol (IP) address, browser type and version, pages visited, time and date of the visit, time spent on each page, and other details about the visit.

In addition, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances under which it occurred. This data may include technical details about your device, what you were trying to do when the error occurred, and other technical information related to the problem. You may or may not receive notification of such errors, including when they occur, that they occurred, or the nature of the error.

Keep in mind that although this information is not identifying per se, it may be possible to combine it with other data to personally identify individuals.

Device data

When you visit our website or interact with our services, we may automatically collect data on your device, such as:

• Type of device
• Operating system
• Unique device identifiers
• Device settings
• Geo-location data

The data collected may depend on individual device and software settings.

We recommend checking the policies of the device manufacturer or software vendor to find out what information they make available to us.

Personal Information

We may ask you for personal information-for example, when you sign up for our newsletter or when you contact us-which may include one or more of the following:

• Name
• e-mail
• social media profiles
• Date of birth
• Phone/cell phone number
• Home/email address

User-generated content

We consider "user-generated content" to be materials (text, images, and/or video) voluntarily provided by our users for the purpose of publication, processing, or use on our platform. All user-generated content is associated with the account or email address used to submit the materials.

Keep in mind that any content submitted for publication will be public after publication (and the subsequent review or control process). Once published, they may be accessible to third parties not covered by this privacy policy.

Transaction data

Transaction data refers to data that accumulates in the normal course of our platform's operation. It may include transaction records, stored files, user profiles, analytics and other metrics, and other types of information, created or generated, when users interact with our services.

Legitimate grounds for processing user's personal information

We collect and use your personal information only when we have a legitimate reason to do so. In that case, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and use of information

We may collect personal information from you when you do any of the following on our website:

• Registering an account
• Purchase a subscription
• Participate in one of our contests, competitions, sweepstakes and surveys
• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us through email, social media, or other similar technologies.
• When you mention us on social media

We may collect, store, use, and disclose information for the following purposes, and personal information will not be further processed in a manner incompatible with these purposes:

• Provide the user with the main functions and services of our platform
• Allow the user to personalize their experience on our website
• Provide products and/or services to the user
• contact and communicate with you
• For analysis, market research and business development, including to manage and improve our website, associated applications and associated social media platforms
• for advertising and marketing, including sending promotional information about our products and services and information about third parties that we believe may be of interest to you
• consider your application for employment
• To enable you to access and use our website, associated applications, and associated social media platforms
• For administrative and internal record-keeping purposes
• To hold contests, sweepstakes and/or offer additional benefits to the user
• To fulfill our legal obligations and resolve any disputes
• To attribute content (e.g., posts and comments) submitted by the user and published on our website
• for security and fraud prevention, and to ensure that our sites and apps are secure and used in line with our terms of use
• for technical evaluations, including the operation and improvement of our app, associated applications, and associated social media platforms.

We may combine voluntarily provided and automatically collected personal information with general information or research data that we receive from other reliable sources. For example, if you provide us with your geographic location, we may combine it with general currency and language information to provide you with a better experience of our site and service.

Security of personal information

When we collect and process personal information and while we store it, we protect it by commercially acceptable means to prevent loss and theft as well as unauthorized access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, please be advised that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.

You are responsible for the selection of any password and its overall security strength, ensuring the security of your information within our services. For example, you must ensure that the passwords associated with accessing your personal information and accounts are secure and confidential.

Besty.ai uses the API of OPENAI (owner of the ChatGPT bot), Glam Italia s.r.l.s. can therefore not guarantee with absolute certainty the non-disclosure of sensitive data and, therefore, invites you not to disclose such data in the WhatsApp Business Besty.ai chatbot. For any further information in this regard, we invite you to take a look at the privacy conditions and terms of use of ChatGPT whose link is included below : https://openai.com/policies/privacy-policy

How long we keep your personal information

We keep your personal information only as long as necessary. This period of time may depend on our use of your information in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain that information for the duration of the account in our system. If your personal information is no longer needed for this purpose, we will delete or anonymize it by deleting all details that identify you.

However, if necessary, we may retain your personal information to fulfill legal, accounting or reporting obligations or for archival purposes in the public interest, for scientific or historical research purposes, or for statistical purposes.

Minors and personal data

We cannot say that we are responsible for unsupervised and improper use of Besty.ai by minors since we are unable to verify the age of our users therefore by accepting our terms and conditions, you represent that you are of legal age.

Disclosure of personal information to third parties

We may disclose personal information to:

• A parent company, subsidiary or affiliate of our company
• Third-party service providers for the purpose of enabling them to provide their services, including (but not limited to) IT service providers, data storage, hosting and server providers, advertising networks, analytics, error loggers, debt collectors, maintenance or troubleshooting providers, marketing or advertising providers, professional consultants, and payment system operators
• Our employees, contractors and/or related entities
• our existing or potential agents or business partners
• sponsors or promoters of any contest, sweepstakes, or promotion administered by us
• Credit reporting agencies, courts, tribunals, and regulatory authorities if you fail to pay for the goods or services you have been provided with
• Courts, regulatory authorities and law enforcement officials, as required by law, in connection with any actual or potential legal proceedings, or in order to establish, exercise or defend our legal rights
• Third parties, including agents or subcontractors, who assist us in providing information, products, services, or direct marketing to you
• Third parties for data collection and processing
• An entity that acquires or to which we transfer all or substantially all of our assets and activities.

User rights and control of personal information

User Choice: By providing personal information, you understand that your personal information will be collected, stored, used and disclosed in accordance with this privacy policy. You are not obligated to provide us with personal information, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from third parties, we will protect it as outlined in this privacy policy. If you are a third party that provides personal information about someone else, you represent and warrant that you have that person's consent to provide the personal information to us.

Marketing Consent: If you have previously consented to the use of your personal information for direct marketing purposes, you can change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information we hold about you.

Correction: If you believe the information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information that is inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you in exercising your rights to your personal information. Unless your personal information is necessary to provide you with a particular service or offering (such as processing transaction data), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through the provision of discounts or other benefits, or the imposition of penalties, nor will we provide you with a different level or quality of goods or services.

Downloading Personal Information: We provide a means of downloading personal information that you have shared through our site. For more information, please contact us.

Data Breach Notification: We will comply with the laws applicable to us regarding any data breach.

Complaints: If you believe we have violated a relevant data protection law and wish to file a complaint, please contact us using the details below and provide us with full details of the alleged violation. We will promptly investigate the complaint and respond to you in writing, explaining the outcome of the investigation and the steps we will take to handle your complaint. If you are dissatisfied with the response provided by Besty.ai you may at any time forward your complaint to the appropriate enforcement agency.

Unsubscribing: To unsubscribe from our email database or to opt out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt out using the opt-out options provided in the communication. We may need to ask you for specific information to confirm your identity.

Use of cookies

We use "cookies" to collect information about you and your activities on our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so that we can understand how you use our site. This helps us to offer you content based on the preferences you specify.

For more information, see our Cookie Policy.

Asset transfers

If we or our assets are acquired or in the unlikely event of cessation of business or bankruptcy, we will include the data, including your personal information, among the assets transferred to any entity that acquires us.

You acknowledge that such transfers may occur and that the acquiring parties may, to the extent permitted by applicable law, continue to use your personal information in accordance with this policy, which they will be required to assume as it forms the basis of any ownership or use rights we have in such information.

Limits of our policy

Our website may link to external sites not maintained by us. Please note that we have no control over the content and policies of such sites and cannot take responsibility for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or changes in law or regulation. If we decide to change this privacy policy, we will post the changes here, at the same link from which this privacy policy is accessed.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all of our registered users with the new details and links to the updated or revised policy.

If required by law, we will ask your permission or give you the opportunity to accept or reject, as appropriate, any new use of your personal information.

Additional information for compliance with the General Data Protection Regulation (GDPR) (EU)

Data controller / Data processor.

The GDPR distinguishes between organizations that process personal data for their own purposes (known as "data controllers") and organizations that process personal data on behalf of other organizations (known as "data processors"). XXXXX, based at the address given in the Contact Us section, is a Data Controller of the personal data you provide.

Legal basis for the processing of your personal data

We will collect and use your personal data only when we have the right to do so. In that case, we will collect and use your personal data lawfully, fairly and transparently. If we ask for your consent to process your personal data and you are under the age of 16, we will ask for your parent or legal guardian's consent to process your personal data for this specific purpose, in mind of the aforementioned GDPR.

Our legal basis depends on the services you use and how you use them. This means that we collect and use your information only on the following grounds:

User Consent

When you give us consent to collect and use your personal information for a specific purpose. You can withdraw your consent at any time by using the services we make available to you; however, this will not affect the use of your information that has already occurred. You may consent to provide your name and contact information to enter a contest or promotion. You may withdraw your entry at any time, but this will not affect any selections or judging that has already taken place. For more information on how to withdraw consent, please use the information provided in the "Contact Us" section of this privacy policy.

Execution of a contract or transaction

In the event that you have entered into a contract or transaction with us, or in order to take preparatory actions before we enter into a contract or transaction with you. For example, if you purchase a product, service or subscription from us, we may need to use your personal and payment information to process and deliver your order.

Improving our service

Where we believe it is necessary to improve our service (e.g. research and development, understanding our audience, marketing and promotion of our services, measures taken to manage our services efficiently, marketing analysis, and measures taken to protect our rights and interests).

Compliance with the law

In some cases, we may have an obligation to use or retain your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have further questions about how we retain personal data to comply with the law, please ask for information using the details provided in the "Contact Us" section of this privacy policy.

International transfers outside the European Economic Area (EEA)

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA is protected by appropriate safeguards, such as using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

User rights and control of personal information

Restriction: You have the right to request restriction of the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe that your personal information has been processed unlawfully; (iii) you need your personal information to be retained solely for the purpose of a legal claim; or (iv) we are considering your objection in relation to processing on the basis of legitimate interests.

Objection to processing: You have the right to object to the processing of your personal information based on our legitimate interests or the public interest. In such a case, we must provide compelling legitimate grounds for processing that outweigh your interests, rights and freedoms in order to proceed with the processing of your personal information.

Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide such information in CSV or other easily readable format. You also have the right to request the transfer of such personal information to third parties.

Deletion: You have the right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or our products and services. There may be exceptions to this right for specific legal reasons, which, if applicable, we will explain in response to your request. If you terminate or delete your account, we will delete your personal information within 120 days of account deletion. Keep in mind that search engines and similar third parties may continue to retain copies of your personal information that has been made public at least once, such as certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.